![]() |
| Typos, much? Oh, well it still works! This little Information Gatherer is whipped out by the driver on almost every call. |
The first thing I see students get tripped up on is going on a simple call. I don’t think it’s because they don’t know how to go on a call, or because they lack the training necessary to successfully accomplish a patient encounter. I think it’s because they don’t know what’s expected of them, they’re nervous/intimidated, and possibly haven’t had much experience in the 911 response environment. At New Bedford EMS ambulances are staffed with 2 Paramedics who rotate calls and follow a predictable routine for information gathering and patient assessment. With the exception of a severely critical patient or utter chaos, the driver will always start gathering and recording information, checking meds, and interviewing family members/bystanders. The passenger, who will be the tech and document for this event, will begin hands on patient assessment including managing resources, initiating treatments, and developing a working diagnosis.
Let’s break a relatively simple medical call down into its various parts, and focus only on the pieces the student can manage. You’re dispatched for a 54 year old male with back pain. Inside the residence you observe a middle aged man sitting upright in a chair, speaking with firefighters and police in no apparent distress, with no obvious trauma noted. At this point some preceptors like to swivel to the intern and sneer, “so whaddya gonna do, Paramedic?” I’m not a fan of this style, and I don’t agree that with an audience of other emergency personnel, family members, or random bystanders, this is the time or place for such a challenge. I prefer to see a student approach the patient respectfully, introduce themselves, and start the survey with open-ended questions while obtaining a baseline set of vitals! *GASP* Real interventional stuff, here! Shouldn’t she be telling me to start an I.V.? I am a PARAMEDIC student, aren’t I? Yes, but we’ll get to that. First I want to see you develop a rapport with the patient, begin a verbal survey of the complaint, and check a blood pressure with a stethoscope! Don’t palp your first pressure. It’s just not acceptable.
The male is c/o dull lower back pain radiating to L flank, sudden onset at rest about 30 minutes ago. He reports a recent history of dysuria, malodorous urine, and progressing fatigue over the last 4 days, denies recent trauma and all other c/o distress at this time. He confirms past medical history of kidney stones, but states that pain was abdominal and much more intense. He is alert and oriented x4, eupneic with clear, equal bilateral lung sounds, skin is hot to the touch, dry, and intact with a bounding pulse rate of 120, and normotensive. Ok, so we’ve developed a good rapport with our patient who consents to transport to definitive care, and we’re working with tentative diagnoses of UTI vs. kidney infection vs. kidney stone. Time to start the I.V. right? Not yet. While you were performing your ultra fancy BLS skills, you had time to gather your thoughts and reflect on some of the drivel I was babbling about when you first started your student internship 2 hours ago. I was saying how patient assessment and information assimilation are underused, underemphasized skills because they don’t require any wrenching open packages, snazzy cap popping, or firing up the IO drill. On an emergency call, especially when there are concerned family members, or first responders that arrived prior to EMS, it is easy to become overwhelmed with the amount of information 5 people are providing at once. The ability to sift and assimilate these details is an important part of any and every patient encounter, but because this talent is so underwhelming few people give it a second-or even a first-thought.
Elated with the success of your first call as a semi-ALS provider so far, you reach for the monitor and prepare both limb and 12 leads for an EKG. Seconds after you acquire, the male clutches his chest with one hand, and covers his mouth with the other. Sinus tachycardia without ectopy is noted on the monitor, the 12 lead is unremarkable, and o2 sats are 99%. Nausea and vomiting clear emesis is observed, and the back/flank pain has worsened to 10/10 scale and is now radiating to the abdomen. ABD is soft and tender to touch on the lateral L quadrants. CSMx4 without deficit, deformity, or edema. Your suspicion of renal calculi has increased, and when you look up to confirm with your preceptor you find the stair chair assembled, and your EMS team packing up the equipment. It’s finally time to start that I.V. and practice all of your other ultra nifty ALS skills in the ambulance. The motivated student will also use this opportunity to practice calling in ALS notes over C-med, and prepare to give an expounded verbal report to MD/Nursing staff. En route you reassess, manage your interventions, and especially be calm and comfortable toward the patient. This whole scenario sounds eerily familiar doesn’t it? Almost like applying the exact steps for patient assessment in almost any medical text..
Something I want to stress to students is don’t buy into the hype and false counsel of “when you become a Paramedic, forget everything you learned in the book and see how real medics work in the field.” While I agree that making the transition from classroom training to applying knowledge hands on in actual emergency situations takes a bit of mindset and motor skill tweaking, by no means forget what you learned in the text! If you didn’t learn in the classroom first, you wouldn’t even have any knowledge to “forget”! Don’t let an arrogant, egotistical, or ignorant experienced clinician mislead you with this unsophisticated attitude.
Some of this advice is specific to the department I work at and our procedures. The simple act of grabbing a set of vitals while you’re taking a mental step back and assimilating information you’re both observing and being told will convey to your independent practice as well. However, do not misunderstand: There are situations when a leisurely set of vitals must defer to treating the life threats. But, you already know that, of course! You’re more than well on your way to being Stupendous! So, to summarize the fail proof steps a medic student can take on their first call (s) with their preceptors:
- Greet the patient, and introduce yourself.
- MAKE EYE CONTACT!
- Ask “How are you feeling/How can we help you today?” or offer “We can help you with that/We’re going to take care of you.”
- Obtain a baseline set of vitals WITH A STETHOSCOPE.
- Here’s a fabulous pearl of wisdom: While the scope is still in your ears, move it right over the lung fields...even on a patient in no resp distress. Get used to listening to all lung sounds: normal and adventitious, before and after treatments, when there is a respiratory complaint and when there isn’t.
- PALPATE pulses, don’t get complacent with fancy pulse oximetry (though certainly use it liberally).
- Information Scaffolds: it is established in layers like the construction of a good club sandwich. Make a conscious effort to train your mind to assimilate details of the patient assessment, call environment, and what is being said to and around you.
- Learn how to enter age, gender and other data before acquiring a 12 lead. It’s important to set it accurately for each patient, and it would be unwise to learn during the acute chest pain call.
- Don’t wait for someone to ask “What do you want to do?” Even a student can lead by example! (see #1-6 :)
- BLS before ALS: You've heard this old adage a hundred times! Here's my take on it: BLS finds the problem, ALS fixes the problem! Keep that in mind when you suddenly have the I.V. started before you've acquired a basic set of vitals. If you don't train yourself to BLS find before you ALS fix, you WILL miss something. And it probably won't be pretty...
- BONUS ADVICE: In times of sheer panic or boredom, quell anxiety by thinking of or writing down the next recipe you plan on submitting to ParamedicCooks.com!




